How can we help you?
FAQ's
Shipping & Delivery
When will my order be shipped?
lease allow 1-3 business days from the day you placed your order for processing. You will receive notification when your item/s have been dispatched. Please allow 7 - 15 business days for your items to arrive once shipped.
If you have not received notification of shipment within 7 working days of placing your order, please email us at hello@usandmoreco.com and we will assist you the best we can.
When can I expect my order?
The following delivery timeframes are a guide only:
Orders can take between 1-3 business days for processing, and 7-15 business days for shipping.
What if my items haven’t arrived or they’re lost in transit?
Once your parcels have left our supplier’s warehouse, they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.
Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated customer service staff with the courtesy and respect they deserve. Aggressive and abusive behavior towards our people will not be tolerated. Thank you for your support and patience.
Will I receive my order by Christmas?
Given the anticipated surge in orders and the increased strain on global postal services, shipping times may experience unavoidable delays.
For a seamless holiday experience, we strongly recommend placing orders by December 1st. Please be advised that purchases made after this date cannot guarantee delivery before Christmas.
It is important to note that we shall not assume liability for refunds if orders placed after December 1st, do not reach their destination by December 25th.
We appreciate your understanding and cooperation during this busy period.
Refunds & Returns
How do I request a refund or exchange?
To request a refund or exchange, please contact our support team at hello@usandmoreco.com with your order number, reason for return, and any supporting photos if applicable.
Once your request is reviewed and approved, we will provide you with return instructions. Refunds are processed within 5-7 business days after receiving the returned item. Exchanges are subject to product availability.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@usandmoreco.com with your order number and photos of the issue.
We will review your claim and offer a replacement, refund, or store credit depending on the situation. We cover return shipping costs for incorrect or defective items.
Orders
How do I track my order?
We'll send you emails to update you on the progress of your order, or you can check its progress by clicking here.
Simply enter your order number which can be located in your order confirmation email, as well as your email address, or enter your tracking number that you will have received once your order has been dispatched.
We will ALWAYS send ALL information that we receive from our suppliers. Unfortunately, as we only offer the basic standard shipping to provide you with more affordable shipping, sometimes tracking information may be limited on the customer’s end.
For any questions, please contact hello@usandmoreco.com or message us via Facebook Messenger on our Official Facebook Page for a faster response.
Why should I order online?
Fast – our quick one-page checkout will get you on your way faster with much less frustration. Free Shipping Worldwide! 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed, and we will keep you posted with any updates to the status of your order as they happen. Easy re-ordering – you can save your details for faster future purchases.
What information do I need to provide to make an order?
In order to process your order, we require the following information:
- Quantity of the product(s) you want to order.
- Your shipping and billing addresses.
- Phone number – in case we need to contact you quickly regarding your order.
- Email address – for order confirmation and invoice.
- Payment method – please select one of the payment methods we offer and enter your card details to complete your order.
Please read our Privacy Policy if you have concerns about your personal information.
Can I cancel my order?
At Us and More, we do not allow for the cancellation of any orders once the item has been shipped. Please take the time to read out processing and shipping times before placing an order so you understand when to expect your order and how to contact us if you have any questions.
If you require to cancel your order before the item has been shipped, we can do this, but you will be charged a 10% restocking fee per item within your order.
Payments
How do I use coupons and discount codes?
Once you've reached the checkout stage, enter your discount code into our discount bar and click ‘Apply’. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order
Products
What kind of games do you sell?
We offer a variety of relationship-enhancing games designed to bring couples closer. Our collection includes card games, conversation starters, challenge-based activities, and romantic adventure games to help you connect, communicate, and have fun together.
How do your games help improve relationships?
Our games are designed to spark meaningful conversations, encourage laughter, and create shared experiences. They help couples break routine, learn more about each other, and deepen their emotional and physical connection in a fun and engaging way.
Are your games appropriate for all relationship stages?
Absolutely! Whether you're in a new relationship, engaged, married, or rekindling a long-term partnership, we have games that suit every stage. Some focus on deep conversations, while others encourage playful challenges and romantic gestures.
Can your games be played with other couples or in a group?
Yes! While most of our games are designed for two players, some include group-friendly versions that are perfect for double dates, game nights, or parties. Check the product descriptions to see which games work best for groups.
Are your games good for long-distance couples?
Yes! Many of our conversation-based games can be played over video calls or text messages, making them perfect for long-distance relationships. Check product descriptions for remote-friendly options.
Can these games be replayed, or are they one-time use?
Most of our games are replayable, offering new experiences and fresh conversations every time you play. Some challenge-based games may include one-time tasks, but they’re designed to create lasting memories you can cherish forever.